Published: 7 November 2026. Version 1.0. Policy owner: Mobility UK business management. Review due: 7 November 2027, or earlier following material changes.
Who this applies to
These are Mobility UK's published expectations for suppliers and relevant subcontractors. They support supplier selection and review. Publication alone does not amend an existing contract; any contractual incorporation or declaration will be agreed and recorded separately.
People and working conditions
Respect applicable employment and human rights laws. Prohibit forced labour, trafficking, unlawful child labour, discriminatory treatment, harassment and retaliation. Provide safe working conditions, lawful pay and working hours. Workers must be free to leave employment in accordance with lawful notice arrangements. See our Modern Slavery statement.
Product safety and honest information
Supply genuine, traceable products suitable for their stated purpose. Provide applicable conformity documentation, instructions, warnings, warranty details and material changes. Do not misrepresent certifications, compatibility, stock, origin or delivery times. Notify us promptly of suspected defects, counterfeit goods, safety incidents or recalls and cooperate with investigation and corrective action.
Ethical business
Do not offer or accept bribes, improper inducements or undisclosed conflicts of interest. Keep accurate commercial records, protect confidential information and comply with applicable competition, sanctions and anti-fraud requirements.
Data and access
Use customer and patient-related information only for the authorised service. Limit access to relevant personnel, protect credentials, do not reuse data for marketing and report suspected security incidents promptly. Any personal-data processing must follow the agreed contractual and data protection arrangements.
Environment and responsible disposal
Comply with applicable environmental, battery and electrical waste obligations. Provide accurate disposal and transport information. Reduce unnecessary packaging and support safe repair, spare parts and recycling where practicable. Do not make unsupported environmental claims.
Concerns and corrective action
Contact hello@mobility.org.uk about a concern or inability to meet these standards. We may request proportionate evidence and a corrective action plan, prioritise safety and suspend new supply while a credible risk is investigated. Termination or other contractual remedies depend on the agreement and applicable law. Supplier declaration and versioned acceptance are planned for a later portal update.