Work from home
A workspace, equipment and working arrangements that help you do your job from home.
ACCESS TO WORK SUPPORTYour work.
Your work.
Your possibilities.
Help to get into work, stay in work and manage the support that makes it possible.
From your first application to an existing award, we help you make sense of the process and take the next step.
Independent support from Mobility UK. No account needed to enquire.
More connection. More confidence. More independence.
Whether you work from home, join a team or run your own business, the right support can make work more manageable. Suitable work can bring purpose, routine and connection. We help you explore what could make a difference for you.
Be part of a team
Practical support with workplace barriers, communication and getting to work.
Build your own business
Help explaining your work, your support needs and the practical challenges of self-employment.
FOR INDIVIDUALS
You do not have to work it all out alone.
Applying for the first time? Waiting for a decision? Already awarded support but struggling with the paperwork? Start wherever you are.
- Understand the application and organise your information.
- Gather evidence before your adviser discussion.
- Prepare clear examples of what is difficult at work.
- Understand the decision and what to do next.
- Get help with claims, changes and renewals.
Could Access to Work help?
It supports people whose disability or physical or mental health condition creates barriers at work. This includes non-visible conditions and neurodivergence.
For practical support, you generally need to be 16 or over, in paid work or starting or returning within 12 weeks, and living and working in England, Scotland or Wales. Self-employment and home working can qualify.
You do not need a diagnosis to apply. Northern Ireland has a separate scheme.
Check the full eligibility guidanceWhat could help you at work?
Equipment and software
Specialist equipment, assistive software or adaptations to help with work tasks, where eligible.
People and communication
Support workers, job coaches, interpreters and other support based on your needs.
Travel and getting to work
Help with eligible additional travel costs where your condition prevents you using public transport.
Mental health at work
Explore the dedicated Access to Work mental health support route and how to access it.
Preparing for a discussion
Organise examples, documents and questions so you can explain the support you need.
Keeping on top of paperwork
Help organising awarded support, invoices, claim progress and renewal dates.
Support depends on eligibility and your decision letter. Access to Work does not pay for reasonable adjustments an employer is legally required to make.
ONE STEP AT A TIMEAPPROVED OR PARTLY APPROVED REFUSED OR DISPUTED
Your Access to Work journey.
The order and number of discussions can vary. We help you prepare, respond and keep track throughout.
- 01
Check your needs and apply
Identify work barriers, start the application and complete the required forms.
- 02
Gather evidence before the meeting
Prepare work examples, relevant documents, support needs and quotations where requested. This preparation matters.
- 03
Prepare for your adviser discussion
Talk through your job or business and the help you need. Contact may be by phone, with an assessment by video or in person if arranged.
- 04
Provide further information and await the decision
Respond to any questions or requests for evidence. Keep a record of correspondence and outstanding actions.
- 05
Read your decision letter
Check what is approved, the amount, conditions and award end date. Ask for clarification where needed.
Put your award into action.
Record the award and renewal date in your agreed support record. Organise eligible invoices and claims, and plan renewal from 12 weeks before the award ends.
Help managing an awardReview the decision promptly.
We can help you understand the reasons, gather supporting evidence and prepare a request for reconsideration. A complaint about service is a separate process.
ALREADY HAVE AN AWARD?Less chasing paperwork.
Less chasing paperwork.
More focus on your work.
Receiving an award is only part of the journey. Talk to us about ongoing support with invoices, claims and tracking the help you have been awarded.
We work with you so you understand the process and can manage it with confidence. Any action on your behalf is subject to your permission and the official service's requirements.
Invoices and claims
Organise receipts and invoices, prepare claim information and get guidance with the official submission process.
Regular check-ins
Discuss weekly or monthly reminders, with a summary of recorded support and anything awaiting confirmation.
Clear claim status
Tell us whether you want help claiming, have submitted a claim, or have received payment. Missing information is treated as unconfirmed.
Renewals and changes
Plan renewal from 12 weeks before the recorded expiry date and review support if your job or needs change.
These are support services to discuss with our team. This page does not automatically connect to your government account or activate reminders.
FOR EMPLOYERS AND TEAMSSupport your people.
Support your people.
Keep the process organised.
One employee or a growing team, we can help you coordinate Access to Work administration and understand the next steps.
Discuss a one-off review or ongoing support across employees, HR, managers and finance. Each employee's application and award remains individual.
A clear plan for your team.
- Review existing awards and upcoming renewals.
- Coordinate information, quotations and invoices.
- Agree who prepares, checks and confirms each action.
- Track outstanding claims and recorded payments.
- Agree employee consent and appropriate information access.
- Understand employer responsibilities and possible cost contributions.
Funding is not automatic and does not replace your duty to make reasonable adjustments. We will discuss scope, responsibilities and fees before work starts.
Before you get started.
Do I need an account to contact you?
No. Send a short enquiry and we will discuss what help you need. If ongoing support is agreed, we can explain the appropriate account and document arrangements.
Can you help at my current stage?
Yes, you can enquire before applying, during the application, after a decision or while managing an existing award.
What does your help cost?
We agree the service, responsibilities and fees with you before starting. Ask about one-off help or ongoing support. Applying directly to the government scheme is free. Do not assume our fees will be paid from an award.
Will you guarantee funding?
No. Access to Work decides eligibility and funding. We help you explain your needs clearly and manage the process.
Can you help with language or communication needs?
Tell us your preferred language and communication needs. We will confirm the document and communication support we can provide before starting.
Do I have to renew every year?
Renewal is based on the end date in your decision letter. You can apply to renew ongoing support 12 weeks before that date.
What if my application is rejected?
Contact us promptly with a brief outline. We can discuss the reasons, further evidence and requesting reconsideration.
Are you part of the government?
No. Mobility UK is an independent support service. You can apply and claim directly through GOV.UK without using our service.
Official guidance checked 6 November 2026. Read GOV.UK guidance, including claims and renewals.
START WITH A CONVERSATIONTell us where you are.
Tell us where you are.
We will help you find the next step.
For you, someone you support or your employees. A brief outline is enough.
Prefer email? hello@mobility.org.uk