Published: 7 November 2026. Version 1.0. Policy owner: Mobility UK business management. Review due: 7 November 2027, or earlier following material changes.
Our approach
Mobility UK aims to treat customers, carers, staff and partners fairly and respectfully. We do not tolerate unlawful discrimination, harassment or victimisation. We aim to make reasonable adjustments so disabled people can access our services.
Ask for an adjustment
Email hello@mobility.org.uk or call 0300 555 3555. Tell us what would help, such as written communication, larger text, a clearer explanation, additional time or involving an authorised carer or representative. You do not need to disclose an entire medical history. We will discuss practical options and any limitations before arrangements are made.
Communication and support
We can discuss email or telephone communication and available demonstration or support options. Interpreting, translated documents, home visits and specialist formats depend on availability and arrangements agreed in advance. Translations should be checked where accuracy affects safety, purchasing or a person's rights.
Using the website
Our website is designed to support keyboard navigation, labelled forms, readable content, responsive layouts and reduced-motion preferences. We have not established an independently audited WCAG conformance level and do not claim that every page or third-party service is fully accessible. Tell us if a feature prevents access and we will investigate or offer an alternative where practicable.
Reporting a problem
Contact us with the page or service, what went wrong and the adjustment you need. Device and browser details can help but are optional. Equality or accessibility complaints can be escalated through our complaints process. Business management is responsible for reviewing this policy and addressing reported barriers.